Learn THIS Before Starting a Candle Business in 2024

by | Jan 12, 2024

 

Learn THIS Before Starting a Candle Business in 2024

As you embark on the exciting journey of starting your own candle business, you’ll undoubtedly encounter some well-worn advice: “Thoroughly test your candles,” “Prioritize candle safety,” “Be prepared for the costs involved in the candle business,” and “Becoming an expert candle maker requires substantial time investment.”

While these insights are undeniably crucial and essential to your learning process, I aim to offer something beyond the conventional wisdom you’re likely to encounter…

What I’m about to reveal will not only resonate with those fundamental principles but also propel your candle business to unprecedented heights, setting the stage for its flourishing success.

Branding is key

From the outset of my journey, I understood the significance of branding, but it wasn’t until UPVibe began carving out its reputation that I truly grasped its paramount importance.

Within the concrete candle community, I often hear references like, “Take a look at UP Vibe’s content,” “Consult Jai from UP Vibe,” or “Explore the Winning Formula course from UP Vibe.” In many respects, branding transcends the tangible products you offer.

Consider Coca-Cola as a prime example.

They’ve cultivated a robust brand identity that goes beyond their beverages.

Think about it.

Coca-Cola is globally recognized and has fostered emotional connections with consumers, making the brand more influential than the actual ingredients in their drinks.

With the holidays approaching, consider this fitting illustration.

Their annual “Holidays Are Coming” advertisements featuring the iconic Polar Bear or the Coca-Cola Christmas trucks have become cherished elements of the festive season.

These heartwarming ads evoke feelings of joy, togetherness, and nostalgia, strengthening the emotional bond between the brand and its customers.

Now, don’t get me wrong; I haven’t touched Coca-Cola in over a decade— that stuff is not my cup of tea.

But their brand recognition is unparalleled.

Now, you might be thinking, “Jai, I haven’t even started, and you’re comparing me to Coca-Cola.”

No, I’m not trying to equate you with Coke.

What I am urging you to do is think like Coca-Cola.

What I mean is, be intentional about your branding.

Personally, I wear my UPVibe shirt, hoodie, or jacket every time I film a video.

There’s no ambiguity.

When I gear up for a video, I am embodying the brand.

On YouTube, UPVibe takes center stage, unmistakably displayed.

And if you missed it on my chiseled chest, it’s right above me, over my head.

Why?

Brand recognition.

I want there to be no doubt about the origin of this video.

Let me emphasize this.

With some expertise, anyone can craft a concrete candle, but only I can produce an UPVibe concrete candle.

ABB.

Always Be Branding.

Customer Service

Customer service serves as the heartbeat of a candle business, a clandestine asset that empowers you to compete toe-to-toe with industry behemoths.

In a landscape where consumers crave not just products or services but also memorable experiences, exceptional customer service becomes the hallmark of small businesses. It’s the personal touch, the authentic care, and the willingness to go above and beyond that forge enduring connections with customers.

Consider this…

In an era dominated by online reviews and social media, each interaction becomes a potential endorsement or cautionary tale for a small business. The influence of a single satisfied customer sharing their positive experience can be transformative.

On the flip side…

One dissatisfied customer has the potential to significantly harm a small business.

Allow me to illustrate with a personal example.

I was purchasing some UPVibe gear.

Why?

If you guessed brand recognition, give yourself a pat on the back.

I ordered a new zip-up hoodie and an UP Vibe hat. However, upon receiving the package, I found only the zip-up hoodie, not the hat. Despite thorough scrutiny, the hat was nowhere to be found.

This wasn’t my first order from them; I’ve been a loyal customer for nearly 5 years without any prior issues. However, this time, I couldn’t find a contact number anywhere. So, I emailed them.

Keep in mind, this is a $12 hat, not a $500 item.

A day later, their response shocked me. According to their records, both items were shipped, and if mine was stolen, they offered half off my next purchase.

As a born and raised New Yorker, my initial reactions were less than diplomatic. However, I opted for a more civil route and opened a case through PayPal, explaining the discrepancy.

Three days later, their response was a game-changer.

“Our records show both shipped together, and we’re not sure what happened, but we’ll send you a new hat. We apologize for the inconvenience. Have a good day.”

Before receiving this response, I was ready to unleash a torrent of one-star reviews. Their customer service saved the day.

Sure, I knew what happened to the hat—it wasn’t packed. But for a $12 item, I just wanted a new hat without the hassle.

The point is, for a mere $12, they teetered on the brink of facing the Jai Catalano wrath. They were not only risking the loss of a loyal customer but also the loss of my influential voice.

People frequently ask for my recommendations, and because my voice carries some weight, they were jeopardizing that for a measly $12.

Customer service transcends importance; it is the lifeblood of your candle business.

Give the People What They Want

When launching a candle business, one of your initial tasks is to discern what people genuinely desire from your artistic creations.

While your art is a personal expression, if it doesn’t translate into sales, it remains a mere hobby. The success of your business often hinges on delivering what customers need and appreciate, not solely what aligns with your personal preferences.

In essence, you must understand what your customers want or will want. However, there are instances where their desires may diverge from what you currently offer.

Consider this scenario: envision wanting to sell high-end luxury candles in an area that gravitates towards a more natural, rustic, and country-style ambiance. If your artistic creations don’t resonate with the vibe of your potential customers, the likelihood of making sales diminishes significantly.

Here, you face two choices:

  1. Find the right audience that values high-end luxury.
  2. Adapt what you’re selling to align with the preferences of the local community.

While it may sound straightforward, determining customer preferences before launching can be challenging. The solution? Conduct market research.

Here are four effective methods:

  1. Observe Friends and Family: Your friends and family are likely your first customers. Pay close attention to their preferences. While you don’t have to completely overhaul your creative style, finding a middle ground that resonates with them is an excellent starting point.

  2. Survey the Local Scene: Visit local stores, especially small family-run shops, to gauge which products are popular and which ones aren’t. Consider yourself a detective, identifying trends and consumer preferences.

  3. Explore Craft Fairs: Attend craft fairs or events featuring handmade items. Take note of the products that capture people’s attention and sell well. These events provide valuable insights into the preferences of your local community.

  4. Engage in Conversations: If you’re not shy, initiate conversations with potential customers. You can create simple surveys or engage in casual discussions to understand their preferences better.

While market research demands time and effort, it’s a crucial step before launching your business. Avoid investing time and resources in creating products that don’t align with the desires of your target audience. By comprehending your customers’ preferences, you enhance the likelihood of offering products that truly resonate in the market.

Recognize that Systems Need to Be in Place

Life operates within the framework of systems. Sam Carpenter’s book, “Work the System,” is a game-changer that can revolutionize how you manage your candle business and lead your life.

Reading this book is imperative, but—and here’s a significant caveat—I’ll do my utmost to convey its essence and illustrate how it can significantly enhance your candle business, even if it’s still in its infancy.

Understanding this concept takes a moment, but let’s commence by acknowledging that nearly everything functions as a system. While not all systems are flawless and might necessitate adjustments, it’s crucial to recognize that every system, no matter how routine, exists because someone designed it or we adopted and created it ourselves through learning or improvisation.

Consider your morning routine as an example; it’s a system comprising a sequence of activities like waking up, brushing your teeth, having breakfast, and getting dressed in a specific order. You put on your underclothes first, followed by socks, then your shirt and pants. This systematic approach ensures functionality.

An even more intricate system could be an airline’s flight scheduling and management system, involving planning efficient flight routes, considering factors like aircraft availability, crew schedules, and passenger demand. Real-time adjustments are made based on weather conditions and air traffic.

Does every system always work perfectly? No, but whether good or bad, it is a system. Everything we do, from routine activities like brushing our teeth to more complex tasks like paying bills, involves a system.

For your candle business, implementing systems is crucial to enhance efficiency and productivity. You can’t just create candles haphazardly; eventually, a system must be established. This includes having a dedicated location and time for candle-making, inventory management, sales and marketing systems, packaging systems, and storage systems.

You might feel overwhelmed, but don’t be. You were likely going to implement these practices anyway. The key is realizing that you were, in essence, creating systems to improve your business and life. Often, we don’t consciously think about systems; we simply perform tasks and make adjustments as needed.

Systems need to be specific, and while I strongly recommend reading “Work the System” for a deeper understanding, let me illustrate how systems have impacted my life and can do the same for yours.

In my videos, you’ll notice I have formulas or systems in place for making concrete candles. For instance, a specific concrete candle requires 345 grams of cement, 87 grams of water, 242 grams of candle wax, and 22 grams of fragrance oil, all meticulously measured based on systems established in early 2022. These systems save money by minimizing product waste—an example of a good system.

Whether you realize it or not, these systems are either already in place or about to be implemented without you explicitly labeling them as such. Understanding and acknowledging these systems will give you a distinct advantage. Trust me!

Multiple Streams of Income

If your sole focus is on generating income from a single source, such as selling candles, you may be setting yourself up for potential failure.

Let me elucidate – picture relying solely on selling candles to make a living, and it doesn’t unfold as expected or proves insufficient to sustain your lifestyle. What’s your next move?

Most thriving businesses have diversified revenue streams. Consider giants like Amazon, for instance. They not only sell their products but also earn by taking a cut from others’ products and provide subscription services for movies, shows, books, and music. Their revenue streams are diverse.

Ebay follows a similar model, making money from sellers, buyers, and advertising space. Apple, too, boasts various income streams through selling devices and offering subscription services, akin to Amazon.

The fundamental concept is to have multiple avenues for income. Personally, I generate income from selling products like silicone molds, candles, and my online course, the Winning Formula. Additionally, I earn through YouTube, affiliate marketing, sponsorships, and one-on-one consultations.

I share these not to boast but to emphasize the effort I put into my work. Now, how do you plan to make money? Or, more precisely, what systems do you have in place to generate income? Remember those systems?

If you’re just starting, now is the ideal time to contemplate your approach. Diversifying your financial lifeline, embracing multiple streams of income, is the key to substantial earnings.

Now, let’s talk about opportunity costs.

Opportunity cost is the value of the next best alternative forgone when you make a choice. In simpler terms, it’s what you could have gained or experienced if you had chosen something else.

In the candle-making business, opportunity cost affects us in two ways.

Firstly, regarding time. If we spend ample time making candles but neglect promotion and marketing, we miss out on finding potential buyers. Conversely, if we prioritize promotion but don’t produce enough candles, the demand won’t translate into sales.

Secondly, in product choices. Every product decision entails an opportunity cost – the potential value or benefits we forgo by choosing one product over another. For example, exclusively using a specific candle wax may align with our values initially, but it comes with the opportunity cost of missing out on other potential advantages from alternative waxes or suppliers.

Consideration of opportunity costs is crucial in making sustainable business decisions. It ensures that product choices not only deliver immediate benefits but also account for potential drawbacks and strategies to mitigate them, securing the long-term viability of our business.

Online Presence

In the contemporary business landscape, establishing a robust online presence is indispensable. It goes beyond merely having a website and being active on social media; it’s about remaining pertinent and flourishing in the digital age.

A pivotal factor is the potency of engagement. Through social media, direct connections with customers are forged, inquiries are addressed, and a genuine interest in their opinions is demonstrated. This engagement fosters trust and loyalty, transforming customers into ardent advocates of your brand—recall our earlier discussion on branding?

Take, for instance, the hundreds of comments I’ve received through my online presence, to which I’ve responded to about 90%. Now, you might think, “Well, Jai, you’re omnipresent on social media.” Yes, but I started somewhere, and believe me, it wasn’t effortless.

Furthermore, an online presence opens avenues for remarkable marketing opportunities. Your website and social media platforms serve as your personal advertising space, where content, updates, and special offers can be shared to attract customers and enhance awareness of your business. Targeting specific groups amplifies the efficacy of your marketing endeavors.

Through my YouTube channel, companies have approached me for sponsorship deals, a testament to the recognition garnered through hard work.

Being online confers a competitive advantage. If your competitors have a more robust online presence, they might be siphoning potential customers. Competitiveness necessitates being where your rivals are and striving to deliver a superior online experience for your audience.

Your online presence isn’t confined to local outreach; it facilitates reaching a global audience. If your products or services have international potential, expanding your market and boosting sales become feasible through a well-established online presence.

Consider the convenience your customers appreciate in accessing information about your business anytime and anywhere. This personal connection, evident in people feeling they know me and addressing me by name, stems from deliberate efforts to send love and convey genuine care.

Lastly, it’s not solely about having a website; it’s about leveraging the data it provides. Websites and social media platforms furnish invaluable insights into audience behavior and preferences. These insights inform strategic decisions, allowing for continuous improvement.

For instance, analyzing my online activity provides clarity on what is effective and what isn’t, guiding decisions to either intensify efforts or pivot strategies.

Yes, the prospect of navigating the digital realm can be daunting, but within that trepidation lies the thrill of possibilities and the assurance of fortifying a more resilient, agile business. Confronting these challenges head-on not only positions us to endure change but to lead it.

To view the full video on what you need to learn before starting a candle business in 2024, click here.

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Jai Catalano

Jai Catalano

Content Creator

I can change anything but 3 things:

My 2 kids, my 1 wife, and my 0 rights.

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