
Learn THIS Before Starting a Candle Business in 2024
As you embark on the exciting journey of starting your own candle business, you’ll undoubtedly encounter some well-worn advice: “Thoroughly test your candles,” “Prioritize candle safety,” “Be prepared for the costs involved in the candle business,” and “Becoming an expert candle maker requires substantial time investment.”
While these insights are undeniably crucial and essential to your learning process, I aim to offer something beyond the conventional wisdom you’re likely to encounter…
What I’m about to reveal will not only resonate with those fundamental principles but also propel your candle business to unprecedented heights, setting the stage for its flourishing success.
Branding is key
From the outset of my journey, I understood the significance of branding, but it wasn’t until UPVibe began carving out its reputation that I truly grasped its paramount importance.
Within the concrete candle community, I often hear references like, “Take a look at UP Vibe’s content,” “Consult Jai from UP Vibe,” or “Explore the Winning Formula course from UP Vibe.” In many respects, branding transcends the tangible products you offer.
Consider Coca-Cola as a prime example.
They’ve cultivated a robust brand identity that goes beyond their beverages.
Think about it.
Coca-Cola is globally recognized and has fostered emotional connections with consumers, making the brand more influential than the actual ingredients in their drinks.
With the holidays approaching, consider this fitting illustration.
Their annual “Holidays Are Coming” advertisements featuring the iconic Polar Bear or the Coca-Cola Christmas trucks have become cherished elements of the festive season.
These heartwarming ads evoke feelings of joy, togetherness, and nostalgia, strengthening the emotional bond between the brand and its customers.
Now, don’t get me wrong; I haven’t touched Coca-Cola in over a decade— that stuff is not my cup of tea.
But their brand recognition is unparalleled.
Now, you might be thinking, “Jai, I haven’t even started, and you’re comparing me to Coca-Cola.”
No, I’m not trying to equate you with Coke.
What I am urging you to do is think like Coca-Cola.
What I mean is, be intentional about your branding.
Personally, I wear my UPVibe shirt, hoodie, or jacket every time I film a video.
There’s no ambiguity.
When I gear up for a video, I am embodying the brand.
On YouTube, UPVibe takes center stage, unmistakably displayed.
And if you missed it on my chiseled chest, it’s right above me, over my head.
Why?
Brand recognition.
I want there to be no doubt about the origin of this video.
Let me emphasize this.
With some expertise, anyone can craft a concrete candle, but only I can produce an UPVibe concrete candle.
ABB.
Always Be Branding.
Customer Service
Customer service serves as the heartbeat of a candle business, a clandestine asset that empowers you to compete toe-to-toe with industry behemoths.
In a landscape where consumers crave not just products or services but also memorable experiences, exceptional customer service becomes the hallmark of small businesses. It’s the personal touch, the authentic care, and the willingness to go above and beyond that forge enduring connections with customers.
Consider this…
In an era dominated by online reviews and social media, each interaction becomes a potential endorsement or cautionary tale for a small business. The influence of a single satisfied customer sharing their positive experience can be transformative.
On the flip side…
One dissatisfied customer has the potential to significantly harm a small business.
Allow me to illustrate with a personal example.
I was purchasing some UPVibe gear.
Why?
If you guessed brand recognition, give yourself a pat on the back.
I ordered a new zip-up hoodie and an UP Vibe hat. However, upon receiving the package, I found only the zip-up hoodie, not the hat. Despite thorough scrutiny, the hat was nowhere to be found.
This wasn’t my first order from them; I’ve been a loyal customer for nearly 5 years without any prior issues. However, this time, I couldn’t find a contact number anywhere. So, I emailed them.
Keep in mind, this is a $12 hat, not a $500 item.
A day later, their response shocked me. According to their records, both items were shipped, and if mine was stolen, they offered half off my next purchase.
As a born and raised New Yorker, my initial reactions were less than diplomatic. However, I opted for a more civil route and opened a case through PayPal, explaining the discrepancy.
Three days later, their response was a game-changer.
“Our records show both shipped together, and we’re not sure what happened, but we’ll send you a new hat. We apologize for the inconvenience. Have a good day.”
Before receiving this response, I was ready to unleash a torrent of one-star reviews. Their customer service saved the day.
Sure, I knew what happened to the hat—it wasn’t packed. But for a $12 item, I just wanted a new hat without the hassle.
The point is, for a mere $12, they teetered on the brink of facing the Jai Catalano wrath. They were not only risking the loss of a loyal customer but also the loss of my influential voice.
People frequently ask for my recommendations, and because my voice carries some weight, they were jeopardizing that for a measly $12.
Customer service transcends importance; it is the lifeblood of your candle business.
Give the People What They Want
When launching a candle business, one of your initial tasks is to discern what people genuinely desire from your artistic creations.
While your art is a personal expression, if it doesn’t translate into sales, it remains a mere hobby. The success of your business often hinges on delivering what customers need and appreciate, not solely what aligns with your personal preferences.
In essence, you must understand what your customers want or will want. However, there are instances where their desires may diverge from what you currently offer.
Consider this scenario: envision wanting to sell high-end luxury candles in an area that gravitates towards a more natural, rustic, and country-style ambiance. If your artistic creations don’t resonate with the vibe of your potential customers, the likelihood of making sales diminishes significantly.
Here, you face two choices:
- Find the right audience that values high-end luxury.
- Adapt what you’re selling to align with the preferences of the local community.
While it may sound straightforward, determining customer preferences before launching can be challenging. The solution? Conduct market research.
Here are four effective methods:
-
Observe Friends and Family: Your friends and family are likely your first customers. Pay close attention to their preferences. While you don’t have to completely overhaul your creative style, finding a middle ground that resonates with them is an excellent starting point.
-
Survey the Local Scene: Visit local stores, especially small family-run shops, to gauge which products are popular and which ones aren’t. Consider yourself a detective, identifying trends and consumer preferences.
-
Explore Craft Fairs: Attend craft fairs or events featuring handmade items. Take note of the products that capture people’s attention and sell well. These events provide valuable insights into the preferences of your local community.
-
Engage in Conversations: If you’re not shy, initiate conversations with potential customers. You can create simple surveys or engage in casual discussions to understand their preferences better.
While market research demands time and effort, it’s a crucial step before launching your business. Avoid investing time and resources in creating products that don’t align with the desires of your target audience. By comprehending your customers’ preferences, you enhance the likelihood of offering products that truly resonate in the market.
Recognize that Systems Need to Be in Place
Multiple Streams of Income
Online Presence
To view the full video on what you need to learn before starting a candle business in 2024, click here.
0 Comments